Contact Us

Thank you for visiting INTERES TOOLS. We value your feedback, suggestions, questions, and inquiries. Whether you are experiencing technical difficulties, want to report a system bug, have business proposals, or need to submit a DMCA copyright notice, our support team is ready to assist you. This page details all our contact channels, support SLAs, and inquiry guidelines.

1. Support SLA and Response Times

Because INTERES TOOLS is a free platform, we do not provide 24/7 phone support. However, we monitor our email box daily. We aim to respond to all standard technical support requests and feedback within **24 to 48 hours** (excluding weekends and public holidays). Inquiries regarding copyright notices or security vulnerabilities are treated with high priority and are processed faster.

Our ticketing system automatically prioritizes incoming emails based on keywords in the subject line (such as "SECURITY VULNERABILITY", "DMCA", or "API LICENSE"). If you do not receive a response within 48 hours, please check your email spam filter or ensure that you sent the email to the correct department address. Please avoid sending multiple emails for the same inquiry, as this resets your ticket position in our support queue.

2. Specialized Contact Channels

To help us direct your inquiry to the correct department and resolve your requests quickly, please review the categories below:

A. Technical Support & Feedback

If you encounter an error while uploading or converting a file, please check that the file size is under 200MB and matches the allowed extensions listed in the workspace limits text. If the error persists, email us at support@interesjournal.org. To help us diagnose the issue, please include:

• The name of the tool you were using (e.g. JPG to PDF, or WebM to MP4).
• Your operating system version and web browser type (e.g. Chrome on Windows 11, or Safari on iOS 16).
• The file extension, dimensions, and approximate size of the file you were converting.
• A screenshot of any error messages shown on the screen.

B. Bug Reports & Security Disclosures

We are committed to keeping our utilities secure and running smoothly. If you discover a bug, script error, visual layout issue, or security vulnerability, please contact our security team at security@interesjournal.org. We practice responsible disclosure and appreciate detailed reports (with reproduction steps) so that we can patch vulnerabilities before they are exploited.

C. Advertising & Business Inquiries

INTERES TOOLS is supported by advertisements served through **Google AdSense**. If you represent an advertising network, agency, or want to discuss direct placement options, sponsorship opportunities, or API licensing, contact our business team at business@interesjournal.org. We do not accept links to malicious domains or platforms that violate Google Publisher Policies.

D. DMCA & Copyright Infringement Notices

We respect the intellectual property rights of others. If you believe that your copyrighted work has been uploaded or processed on our Website in a way that constitutes copyright infringement, please submit a written DMCA notice to dmca@interesjournal.org. Your notice must contain:

• A physical or electronic signature of the copyright owner or authorized representative.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the infringing material on our Website, including direct URLs.
• Your contact details (address, phone number, and email).
• A statement of good faith belief that the disputed use is not authorized.
• A statement under penalty of perjury that the information in your notice is accurate.

3. Detailed DMCA Counter-Notice Template

If you believe that access to your content was disabled or removed as a result of a mistake or misidentification, you have the right to file a DMCA Counter-Notice. To be effective, your counter-notice must be submitted in writing to dmca@interesjournal.org and contain the following legal details:

• Your physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled, and the location where it appeared before it was removed.
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
• Your name, physical address, and telephone number.
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, and that you will accept service of process from the person who provided the original DMCA notification.

To help you structure your request, you may copy and adapt the following template:

  Subject: DMCA Counter-Notice - [Your Name or Organization]
  
  I am writing to submit a formal counter-notice pursuant to the Digital Millennium Copyright Act (17 U.S.C. Section 512). I swear, under penalty of perjury, that I have a good faith belief that the material identified below was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
  
  1. Description of Removed Material: [Describe the graphic or files that were removed]
  2. Former Location (URL): [URL where the material was accessible]
  3. My Contact Information:
     Name: [Your Name]
     Address: [Your Physical Address]
     Phone Number: [Your Phone Number]
     Email Address: [Your Email]
  4. Legal Consent: I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located, or if my address is outside the United States, for any judicial district in which the service provider may be found, and that I will accept service of process from the person who provided the original DMCA notification or an agent of such person.
  
  Signature: [Your Typewritten or Electronic Signature]
  

4. Abuse, Spam, and Harassment Policies

We maintain a zero-tolerance policy regarding threatening emails, harassment, profanity, and automated email spam. Our contact forms are protected by rate-limiting algorithms. Any user who attempts to launch DDoS attacks, send malicious software, or submit abusive messages through our support channels will be permanently banned from accessing INTERES TOOLS, and their IP coordinates will be reported to their ISP.

5. Support Locations & Virtual Offices

Our team operates globally, utilizing virtual offices and remote collaboration systems to monitor our platform. We have remote developers and support monitors located in North America, Europe, and the Asia-Pacific region. This geographic distribution helps us monitor server uptime and respond to inquiries across multiple time zones. By maintaining a decentralized workflow, our support staff can collaborate to address technical bugs or server glitches in real-time, ensuring continuous utility availability for all web visitors. Please note that we do not offer walk-in support or physical appointments at these offices, as our platform is strictly managed online.

6. Online Contact Form

If you prefer to contact us directly through the Website, please fill out the form below. All fields are required. We collect your email address solely to reply to your inquiry, in accordance with our Privacy Policy.